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Frequently Asked
Questions: ICVERIFY Software
| SUBJECT: |
Modem configuration in the ICVERIFY
Setup Wizard |
| RESOLUTION: |
The correct configuration of your
modem is a very important part of the setup process. This document
provides a basic outline of how to set up a modem and also
provides some basic troubleshooting procedures that can be used if
the modem is not working properly.
Note: Baud rates for processor phone numbers generally default to
1200 baud, and should be left that way. Processing networks
generally do not support anything above 1200 baud.
Setting Up Your Modem in Windows
When performing the initial setup, you will use the Modem Setup
screen of the Setup Wizard to configure your modem. This screen is
used to configure your modem for use by the software when
connecting to your processing network. There is a drop-down list
(adjacent to the auto-detect button) which can be used to select a
dial string for your modem. If your modem is not on this list, use
the Auto Detect feature described below.
Auto Detect
This button causes the software to search for your modem and, if
one is found, query the modem for the information that ICVERIFY
needs to set it up automatically.
If Auto Detect is unable to determine a proper dial string for
your modem, then you will need to enter the appropriate
information in the Modem Init String box. You can also use the
list of modem initialization strings in this help file if needed.
Modem Port
This selection defines the communications port used by the modem
(e.g. COM1 or 1). You can also enter the interrupt and address.
For example, if the modem is using IRQ5 and COM 3 (3E8), the modem
port field can be filled out in this manner: 5 3E8.
Modem Init
This is the modem string which will be used when the software
initializes your modem. You can use the pull-down menu to select
your modem from the list, or click on Auto Detect to have the
program attempt to determine the modem string. Selecting the modem
from the pull-down menu causes the software to automatically enter
a dial string into this field. Clicking Auto Detect causes the
software to attempt to determine a dial string which the modem
will recognize.
Wait for… Seconds
This selection determines how long the modem will wait for a
connection before redialing. The value entered into this field is
timed in seconds. The default value for this field is 30, which
means that the software will wait 30 seconds for a connection
before terminating the attempt. In nearly every case, 30 seconds
should be more than enough time to establish a connection. If you
set up the software and experience constant redialing without
establishing a connection, it is usually a good idea to check the
authorization and settlement phone numbers that have been entered
into setup. If these appear to be correct, the modem
initialization string may need to be altered.
Outside Line
Use this field to enter any numbers you need to enter to get an
outside line. For example, if a phone system requires the user to
enter a 9 to make an outside call, then enter that number in the
Outside Line field. This number will then be added to the end of
the dial string so that the modem will be able to access an
outside line. Commas can be used to provide a pause in the dialing
process if the modem is reacting too quickly for the phone system.
For example, if it is necessary to dial 805 and then 9 to get an
outside line a comma could be added in this manner: 805,9. This
would create a short pause in the dialing between the 805 and the
9, giving the phone system more time to react correctly. |
| SUBJECT: |
Why won't my Winmodem work with my
ICVERIFY? |
| RESOLUTION: |
The use of Winmodems for processing
through ICVERIFY for DOS will not be supported. The problem is in
the way these software-driven modems are run.
While normal modems use jumper settings, and physical connections
to define their performance, Winmodems, are controlled by software
only. One particular setting that can change is the memory and IRQ
locations used. With a Winmodem, this can change every time that a
person turns on their computer. Since ICVERIFY depends on the
modem being in a set location each time you launch the program,
this nomadic IRQ/memory address will not work. |
| SUBJECT: |
Constantly getting a busy signal
when trying to dial the processing network |
| RESOLUTION: |
Resolution: Try dialing the number
from another phone within the building, if possible, to see if you
really hear a busy signal, or not.
It is possible they need to add a 9 in the outside line prefix. |
| SUBJECT: |
Can I add a message to each receipt
in ICVERIFY? |
| RESOLUTION: |
For each version of ICVERIFY, a
receipt message can be printed below the merchant information on
each receipt. Note that in all versions, the same message is used
for all merchants when running in multi-merchant mode.
DOS: From the Utilities menu, select "Receipt Message".
Windows 1.0x: Select "Receipt Message…" from the
"Settings" menu to enter a receipt message.
Windows 2.x: Select "Options…" from the
"Edit" menu, then click on the "Receipts" tab
to enter a receipt message. |
| SUBJECT: |
Running reports in ICVERIFY for
Windows, when you don't have a printer attached. |
| RESOLUTION: |
In ICVERIFY for Windows (v2.0 or
greater):
To view the report:
Under the "Report" menu, select "Settlement"
and "Result". The click the "Print Report"
radio button.
To Save a report to a text file
To set up report printer to "Generic/Text Only" first
· Go to Start/Setting/Printers
· Select Add Printer
· Select "Generic" for Manufactures
· Select "Generic/Text Only" for Printers
· Click the ports to "FILE"
Launch ICVERIFY. Go to File and then Printer Setup.
Select Report Printer.
Select the printer you wish to use from the "Generic/Text
Only" drop-down list, and then click OK.
If the printer does not appear in the list, it may not be
installed properly. Please refer to your Windows 95 documentation
for help installing printers. |
| SUBJECT: |
Standard MISC. transaction record
formats |
| RESOLUTION: |
These transaction records are
correct for most credit card networks and options. There are a
small number of special options not included. The most common
names are used in this table. The first column is a literal
transaction type indicator (C1,C2, ST, etc.). The remaining
columns are defined in the list of field codes located on the
ICVERIFY.CDE file (see keyword: CDE)
Other Commands
Settlement/Close Batch
ST
Force Settlement
SF
Print Settlement Report
SP RPS HRD
Print Offline Batch Report
BR HRD
Print Result Report
BO HRD
Check Report
RG HRD STD EDT RPS SUM
Debit Report
RD HRD STD EDT RPS SUM
Receipt Message
MO MTD
Switch Merchants
US MID
Charge Card Report
RC HRD SDT EDT RPS SUM TAG CMc CMM ACT EXP AMT CMN
Note: The print command "HRD" may be replaced with a
filename. If the filename does not include the complete path, the
file will be placed in the data directory |
| SUBJECT: |
What is the HISTORY DUPLICATE
report? |
| RESOLUTION: |
History Duplicate (DOS/UNIX only)
Generates a report showing transactions in the Off-Line Group file
that have card numbers which match history transactions. |
| SUBJECT: |
What is the Settlement Report? |
| RESOLUTION: |
Settlement Preview Report
This report is used to preview Credit/Debit Card transactions that
are ready for settlement before actually performing the
Settlement/End Day process, select "Settlement / End
Day" from the Function menu.
Settlement Report
The settlement report is used to generate a report for the last
Settlement/End of Day procedure. You can use it to verify that the
batch has settled and to produce a hard copy for your records.
View or Print Selection
If the View Report radio button is selected, the report will be
displayed in a window instead of being printed. If the Print
Report button is selected, reports will be sent to the printer
that has been set up to print reports.
An advantage of selecting View is that you can look up data
without necessarily having to print it, while an advantage of
selecting Print is that the report is automatically formatted to
prevent undesirable line and page breaks.
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| SUBJECT: |
What does FILE ERROR 72 mean? |
| RESOLUTION: |
FILE ERROR 72 is a Runtime error
code.
Definition: DISK-MEDIA ERROR
Description: (Hard disk): Your hard disk may be damaged.
Discontinue ICVERIFY operation and check the disk for damage.
(Floppy disk): Your floppy disk may be damaged or unformatted, or
the disk drive may be damaged, Corry floppy disk and retry, or
discontinue ICVERIFY operation and check the disk drive for
damage. |
| SUBJECT: |
What does FILE ERROR 53 mean? |
| RESOLUTION: |
FILE ERROR 53 is a Runtime error
code.
Definition: FILE NOT FOUND
Description: A filename entered at the command line or in ICSETUP
does not exist, or the ICVERIFY data files are not in the
directory indicated in ICSETUP. |
| SUBJECT: |
How to find settled transactions? |
| RESOLUTION: |
As of ICVERIFY for Windows v2.0 you
can search for transactions in your history.
This feature is used to find transactions that have been settled,
as opposed to finding transactions that are in the current open
batch or Off-Line Group file. The Find Settled Transactions dialog
is almost identical to the Find Current Transactions dialog, but
there are two differences:
· The data for settled transactions can't be altered in any way,
so the Edit, View, Convert and Undelete functions are not
available. The user does have the option to reprint receipts for
settled transactions.
· The Find Settled Transaction dialog has Start Date and End Date
fields that can be used to set the date range for the search.
Other options for the Find Settled Transactions dialog are
identical to the Find Current Transactions dialog.
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| SUBJECT: |
Options for Debit Card Report in
ICVERIFY for Windows |
| RESOLUTION: |
Debit Card Report Options
STARTING and ENDING DATES
Use these dates to set the starting and ending dates for your
report. As a default, both fields are automatically filled with
today's date, which would generate a report of today's
transactions only.
SUMMARY ONLY
1 - Include Details: Generates a detailed summary report showing
individual transaction details.
2 - Totals Only: Generates a summary report only.
3 - Sub Totals: Displays settlement totals at each closing.
OTHER OPTIONS
1 - Captured: Lists transactions that have been authorized and are
ready for settlement.
2 - Not Captured: Lists transactions which have only been
authorized.
3 - Errors: Lists transactions which have been declined.
4 - Other: Lists inquiries.
5 - Serial # Seq: Lists all transactions regardless of status.
MATCHING DATA
Use these fields to narrow your search. For example, entering
"Bob" into the Clerk field would narrow the search
results, and the resulting credit card report would reflect
transactions done by that clerk only.
VIEW or PRINT selection
If the View Report radio button is selected, the report will be
displayed in a window instead of being printed. If the Print
Report button is selected, reports will be sent to the printer
that has been set up to print reports. An advantage of selecting
View is that you can look up data without necessarily having to
print it, while an advantage of selecting Print is that the report
is automatically formatted to prevent undesirable line and page
breaks. |
| SUBJECT: |
Overview of a Credit Card
Transaction |
| RESOLUTION: |
Credit card processing always
involves at least two steps. The first step is authorization.
When a credit card sale transaction is processed, your processor
takes the information you send and matches it to a database
maintained by the credit card issuer to confirm that the customer
has enough available credit to cover the transaction. If there is
enough credit, the processor obtains a hold on the credit card
account for the amount of the transaction, which reduces the
'open-to-buy' available balance in the account and returns an
approval message to you through your ICVERIFY program. At this
point, the merchant knows that he will be paid, and the customer
is given his receipt and merchandise. To the customer, the
merchant has now been paid.
The merchant now has a guarantee of payment. However, in order for
funds to transfer from the credit card issuer to the merchant's
bank, he must send approved transactions to the processor for
settlement. No money will change hands until this second step is
taken. The merchant must initiate the settlement step.
It is important to perform Settlement (or 'Close Batch')
periodically. The hold on the customers account is valid only for
a limited time (three to thirty days depending on your bank)
before expiring and releasing the funds back to the customer's
account.
If a Settlement /Close Batch is not performed, the sale will have
to be authorized again. If an attempt is made to settle
transactions that have expired, errors may be received from the
processor.
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